MunchaLunch FAQs

Save yourself from making a lunch once a week and order through us! Hot lunch is usually on Fridays but if there is no school that day, will be on Thursday instead.

To minimize waste, please bring your own reusable utensils.

How do I sign up?

All new parents (i.e. Kindergarten parents or someone new to MunchaLunch) must register an account.

Please use the following link to register for a new account: https://munchalunch.com/schools/RossRoad

How do I reset my password?

If you have forgotten your account PASSWORD, please go on the login page: https://munchalunch.com/login > click ‘Forgot Password’ > the system will send a re-set password link.

When can I order hot lunches?

There will be two “terms” for hot lunch ordering. Orders will open in September for lunches from the end of September through the end of January. Orders will open in January for orders from February through June. You may log in and order, or make any modification to your lunches up to the cut off date each week, which is 10 days before the Hot Lunch date.  Ordering for Term 1 starts on Wednesday September 10.

How can I help?

We are always looking for help in organizing and distributing the lunches.  If you can spare a couple of hours on Fridays between 11am-1pm please reach out to Jessica Howard to sign up.

How do I pay?

Payment is done through the MunchaLunch website https://www.munchalunch.com/login/ and must be done by credit card. All lunches must be paid for in advance or the order will not be placed.  Please make sure you pay for your order within 24 hours after you select your menu or the system will automatically remove your unpaid order.

What to do if your child is sick?

MunchaLunch is a school fundraiser. The volunteers who distribute the hot lunches do their best to redistribute missed lunches. We are able to keep certain food in the fridge (we are not allowed to keep sushi due to food safe restrictions). Please call the office and ask for it to be pulled and then arrangements can be made for you to pick it up at lunch or can redistributed to a sibling (we will do our best, but it’s dependant on how busy the volunteers are).

What to do if you know you will miss a hot lunch or want to modify your order more than a week in advance?

If you have placed an order and need to modify or cancel please follow these steps:

  • Login here: https://munchalunch.com/login
  • Go to:  My Account > View My Orders > click ‘Edit’ next to the order.
  • Follow the on-screen prompts (the system will put all FUTURE lunch dates/selections back into the ‘shopping cart’: items will appear on the right, awaiting changes and re-submission).
  • Go to the date/menu that needs a change > checkmark the item/s you wish to remove/click Remove > Add any new items if desired > when done, go to the very LAST menu > click Finished > follow the remaining steps through to Checkout.
  • You MUST RE-SUBMIT your updated order in order for the child to continue receiving lunches.
  • During the edit process, a credit is automatically placed into the family account, and that credit gets automatically applied when you SUBMIT again. If you submit an order with a ‘lower’ amount, then there will be a credit remaining, which will then be applied to your ‘next’ order placed. If there is an amount ‘owing’, then this amount must be paid at the end to get the account back to $0 (fully paid).

If you have any concern please contact our lunch coordinator, Vivian Ho to cancel your students lunch for those dates. Please send an email and include the student’s name and date of absence and ensure that we receive it at least 10 days before the lunch date.

How do I enter allergy information?

If your child has allergies that are life threatening you may add this to your child’s profile in Munch a Lunch, this will appear on the food labels so our volunteers and food vendor would be aware. Please be aware that the vendor’s cooking facilities may be in contact with allergens and that is out of our control, if you have any concerns please email rossroadlunch@gmail.com and we can reach out to the vendors to confirm.

Steps to add allergy info:

  1. Log into your Munch a Lunch account
  2. Go to “My Family” Drop down menu in the top menu bar
  3. Select “My Children”
  4. Select “Edit” for the child you would like to edit and add allergy info

Should I bring my own reusable cutlery?

Yes please!

How do I add toppings to my Subway and Whitespot order?

Your subway sandwich will come plain if you do not add your own fixings. At the end of selecting all your lunches for the term you will be prompted to add “Toppings” to your orders. Please choose all the toppings your child would like for their sandwiches before you move on to the final step in confirming your order. Subway will no longer provide mayo and mustard packets in the sandwiches to help reduce waste and support our school green initiatives. The choice of toppings available for Subway are:

  • Cheese
  • Lettuce
  • Cucumber
  • Pickle
  • Olive 
  • Mayo
  • Mustard

For your White Spot Beef or Veggie Burger, you may add Triple O Sauce at the end when you are prompt to add toppings.  Otherwise the burger will come with a side of ketchup.

We have moved schools, how to we transfer our account?

If you have never used MunchaLunch, you can register normally.

If you have no remaining children at the previous school, you can SELF-TRANSFER schools using this link: https://munchalunch.com/account (click ‘Transfer My Account’).

I have children at two schools that use MunchaLunch. What can I do?

If you are a parent that already has an account and needs to ADD A SECOND SCHOOL, you can SELF-ADD the second account using this link: https://munchalunch.com/account (click ‘Add Second Account’).

Questions?

Please contact Vivian Ho at rossroadlunch@gmail.com.